Nov 25, 2015 Power Viewer Tool – A tool to view the status of power management feature on System Center 2012 Configuration Manager clients. Send Schedule Tool - A tool used to trigger a schedule on a client or trigger.
Hi Peter, Thanks for the explanation. If Windows Firewall is Disabled on client computer, what will be the behavior of process which enables Ports and Program rule automatically. In my environment we have disabled Firewall via GPO, and XP clients are showing a weird behavior, Remote control does not works, and on checking ConfigMgr client / Components / Remote Tools Agent is “Disabled” and Config Mgr Remote Tool Service is also in “Disabled” State. If I enable the service startup Type manual or automatic and start the service, immediately the services goes back to “Disabled” state. I couldn’t find any issues with Win7 clients. Your comments will be helpful.
I have created a group in AD called SCCM-Remote operators and in that AD group is all my help desk users. In SCCM 2012 R2 i added the AD group to the administrative users group and gave the group the security roles to allows users to use Remote Assistance and Remote Control. I modified the client settings to allow them both as well. Here is the issue. One single user that is in the SCCM-remote operators group when right clicking a device and clicking start their Remote control is greyed out but their Remote Assistance is not.
It only affects one user that is in the group, all other users in the same group have both available to them. Why is this one users RC greyed out when it shouldn’t be?? Great explanation Peter! I had so many questions you helped clear up Thanks! Only two still stand out. Can you explain in more detail what the “Manage unsolicited Remote Assistance settings” and “Manage solicited Remote Assistance settings” do? I mean, what do these settings cause a client/server/console to start doing or stop doing.
It sounds like the remote assistance requests will somehow show up now on anyone who has the console open? I’m very confused on this one. And the other one is, if we create client setting policy that have AD group A with View Only remote control, and a separate Client settings policy with AD group B with Full Control, will it merge to have A with View Only and B with Full Control at the final client setting policy applied? And how do we remove a client setting policy from a collection after having already deployed it without deleting the client settings policy. Lots of questions sorry. Peter is a Senior Consultant and Enterprise Mobility (Configuration Manager/Microsoft Intune/Enterprise Mobility Suite) MVP with CTGlobal with a primary focus on the Enterprise Client Management and Enterprise Mobility.
Writing blogs and sharing his knowlegde since 2010 on ConfigMgrBlog.com / PeterDaalmans.com. Also one of the founders and leads of the Windows Management User Group Netherlands. Peter tries to speak every year on several events like TechDays Netherlands, ExpertsLive, IT/Dev Connections, BriForum, Midwest Management Summit, TechEd Australia, TechEd New Zealand and in 2017 Peter had the honor to speak at Microsoft Ignite. Author of four books about Configurtion Manager and Microsoft Enterprise Mobility +Security.
In some cases you may want helpdesk staff run the Configuration Manager 2012 Remote Control without having to install the SCCM Admin Console and grant them permissions to use the Admin Console when they really only need to run Remote Control. How to do it? From the directory where the SCCM AdminConsole is installed, example: D: Program Files (x86) Microsoft Configuration Manager AdminConsole bin i = copy the directory 00000409 with the file CmRcViewerRes.dll on it on a Shared Directory (and allow the helpdesk staff to access this share of course). Then from the D: Program Files (x86) Microsoft Configuration Manager AdminConsole bin i386, copy the following files: = copy the CmRcViewer.exe and the RdpCoreSccm.dll on the same Shared Directory.
Finally you must get this: How to use it? Simply launch the CmRcViewer.exe.